Shipping & Returns

 Domestic Shipping (Within the Country)

  1. Processing Time:

    • Orders are processed within 1-2 business days.
    • Orders placed on weekends or holidays will be processed the next business day.

  2. Shipping Methods & Delivery Time:

    • Standard shipping: 5-6 business days.
    • Express shipping: 3-4 business days.
    • Shipping times may vary based on location and courier service.

  3. Shipping Charges:

    • Express shipping charges are calculated at checkout.

  4. Tracking Information:

    • Once your order is shipped, a tracking number will be emailed to you.

  5. Delivery Address:

    • Please ensure that the shipping address is correct as we are unable to make changes once the order is processed.
    • If a failed delivery is due to incorrect address information, the customer will be responsible for reshipping costs.

International Shipping (Outside the Country)

  1. Processing Time:

    • International orders are processed within 3-4 business days.
    • Orders placed on weekends or holidays will be processed the next business day.

  2. Shipping Methods & Delivery Time:

    • Standard international shipping: 8-10 business days, depending on the destination.
    • Express international shipping: 5-7 business days.
    • Delivery times may be subject to customs clearance delays.

  3. Shipping Charges:

    • Shipping rates are calculated at checkout based on the destination and the weight of the package.

  4. Customs & Import Duties:

    • International shipments may be subject to customs duties and taxes, which are the responsibility of the customer.
    • We recommend checking with your local customs office for more information on potential fees.

  5. Tracking Information:

    • A tracking number will be provided once your order has been shipped.
    • Some international destinations may have limited tracking information.

  6. Delivery Address:

    • Ensure the delivery address is accurate, as incorrect addresses can cause delays or additional shipping charges.

Return Policy

Domestic Returns (Within the Country)

  1. Return Period:

    • We accept returns within 30 days of the delivery date for unused, unworn, and undamaged items in their original packaging.

  2. Return Process:

    • To initiate a return, contact our customer service team at [email/contact].
    • Upon approval, a return shipping label will be provided.

  3. Return Shipping:

    • Return shipping is free for domestic returns.
    • Refunds will be processed within 7-10 business days after we receive the returned item.

  4. Refunds:

    • Refunds will be credited to the original payment method.
    • Shipping fees (if applicable) are non-refundable.

  5. Exchanges:

    • For exchanges, please follow the return process and place a new order for the replacement item.

International Returns (Outside the Country)

  1. Return Period:

    • International returns are accepted within 30 days of the delivery date, provided items are unused, unworn, and undamaged.

  2. Return Process:

    • Contact our customer service team at [email/contact] to initiate a return.
    • Return shipping labels for international returns are not provided. The customer is responsible for return shipping costs.

  3. Return Shipping:

    • International customers are responsible for return shipping charges.
    • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

  4. Refunds:

    • Refunds will be processed within 7-10 business days after the item is received.
    • Refunds will be made to the original payment method, excluding shipping costs and any applicable customs duties or fees.

  5. Customs & Import Duties:

    • We do not refund customs duties or taxes incurred during shipping. Please check with your local customs office before returning items.

  6. Exchanges:

    • Due to the complexity of international shipping, we do not offer exchanges for international orders. Please return the item and place a new order.